Job title: Moderator
Job type: Permanent
Emp type: Full-time
Industry: Marketing and Advertising
Location: Work from home
Job published: 2021-09-08
Job ID: 32043

Job Description

This is an amazing career opportunity for someone who would want to join an organization that is dynamic, fun to work in, and results oriented. The successful candidate will also be guided by visionary top management and ensure they work together towards the common goal of becoming bigger and profitable in the future.

Company Profile:

Our   client   is   the   global   leader   in   increasing engagement   for   publishers   through   interactive content   and community-building.   Their   suite   of engagement   products   empowers   publishers   and consumers alike to amplify their voices and express their opinions in safe, interactive environments. From their human-moderated Commenting Unit that facilitates   healthy, respectful   discourse to   their Content Engagement Unit that enables audiences to share their opinions and interact with content that speaks directly to them, our client reaches over 350 million consumers monthly across their vast network of premium publishing partners.

Overall purpose and responsibilities of the role:

Insticator is continuing to grow, and we are looking for a hard-working and enthusiastic person fluent in English and familiar with the world of user-generated content to join our moderation team.

This role requires quick thinking, empathy, and sound judgement, along with common-sense sensibilities and a high degree of sensitivity  to  context  and  nuance  - you  should  have  a strong  sense  of integrity and  a  willingness to  act  on the  behalf of publishers  and  in their best  interest  in  order to  create  and  maintain  a positive, toxicity-free  and 100%  brand-safe  community experience.

As a Moderator you will be responsible for reviewing  user-generated  content (including  but  not  limited to  comments,  links,  images,  videos  and  GIFs)  posted  on the platform to  ensure  it  adheres to  established  publisher  and  community guidelines  and preventing  comments  of a violent,  harassing  or toxic  from  appearing  on the  site.

You will work closely with members  of our Account   Management,  Product  and Engineering teams to  help  improve  our commenting  product  and  establish  a safe  and engaging  commenting  environment.

Duties and Responsibilities:

●    Pre- and post-moderate incoming content shared by commenters: text posts, images, videos, etc.
●    Prevent the posting of inappropriate content by flagging and removing it.
●    Communicate with our QA and Engineering teams and raise awareness for bugs or technical issues when these come up.
●    Report and track ongoing moderation issues and share any concerns with other members of the team.
●    Monitor and report on user feedback.
●    Post sample comments for mock-ups.
●    Stay up to date with current events and news.
●    Work on a rotating schedule in line with U.S. East Coast and/or peak hours

Skills/Qualifications:

●    Upper-intermediate/Advanced English - bonus points for having worked in native-level English-speaking environments.
●    At least 1 year of experience directly dealing with user-generated content and/or content moderation.
●    Experience with researching and reviewing digital content.
●    Strong interest and knowledge regarding current events, entertainment, sports, and news.
●    Must be comfortable reviewing sensitive and potentially toxic content
●    Ability to work differing work rotations/shifts and non-standard work hours (including weekends).
●    Basic understanding of tech and online terminology.
●    High attention to detail, outstanding time management and organization skills.
●    Ability to thrive while performing repetitive, detail-oriented tasks.
●    Ability to work with large volumes of data and information.
●    Proficiency in using Google Drive (Docs, Sheets, Slides, Forms) and collaborative tools such as Zoom, Slack, etc.
●    Ability to work remotely - access to high-speed internet a must.
●    Familiarity with platforms such as YouTube, Facebook, Twitter, Reddit - a strong advantage.

Cultural Competencies:

●    Creative confidence
●    Collaborative mindset and great teamwork skills
●    Skilled at receiving feedback, as well as providing it
●    Entrepreneurial & adaptable; great learning skills
●    Transparent & communicative, patient
●    Curious, research-minded, data-informed
●    A positive attitude  and  healthy sense  of humor

Job Type: Permanent
Emp Type: Full-time
Working Hours: Monday to Friday: 40 hours per week
Location: Work from Home
Industry: Marketing and Advertising
Expertise: Moderation