Job title: HR Service Delivery Manager
Job type: Permanent
Emp type: Full-time
Industry: Information Technology (Software)
Expertise: HR
Location: Frenchs Forest, NSW
Job published: 2023-02-20
Job ID: 32737

Job Description

Duties and Responsibilities:

Recruitment, Selection & On-boarding
•    This role is responsible for managing the recruitment & selection process with department managers, from end to end. This includes- writing job advertisements, conducting interviews, reference checks, finalizing offers and developing and conducting onboarding training for new starters.

Remuneration & Benefits
•    Advise management on remuneration for employees based on market data and research.
•    Ensure employee benefits offered are consistent with best practice and encourage staff retention. 
•    Assist in liaising with HMO and Life insurance providers for staff enrolment/cancelation and related requests 

Employee Relations
•    A thorough understanding of the Labour code of the Philippines and statutory
•    rules and regulations are vital for this role.
•    You will be responsible for local employee disciplinary meetings, terminations, and investigations, to make sure they are legally compliant 
•    Maintain knowledge of trends, best practices, regulatory changes, talent management, and local employment law

HR Policy & Procedures 
•    Manage ongoing updates to Philippines Employee Policy Guide
•    Monitor staff training and ensure staff follow HR policies and procedures 

Culture Initiatives

•    Nurture a positive working environment in which career development is
•    fostered. 
•    Support current and future business needs through programs that drive
•    increased engagement and staff motivation
•    Manage employee engagement and provide opportunities for employees to connect and collaborate 

Leadership responsibilities
•    Be an active member of the Leadership Team (other leaders based in Australia). 
•    Develop and implement people strategies and initiatives aligned with the overall business strategy. – Act as a consultant to line management, providing local HR guidance and cultural advice when appropriate. 
•    Provide leadership and direction to local employees on a day-to-day operational basis 
•    Be the primary driver and leader in all people-related activities and programs. 
•    Day to day people management
•    Oversee the day-to-day operations of 4 teams, across 4 different business departments 

Maintain confidentiality 

Perform other duties as assigned 

Other duties
The above list is not exhaustive, and the role may change to meet the overall objectives of the business

Skills / Qualifications:

•    Bachelor's Degree in a related field – Human Resource Management, Business Management.
•    Minimum of 5+ years’ proven experience in a human resources managerial role. 
•    Strong understanding of HR functions and best practices. 
•    Good knowledge of office administration, systems, and processes. 
•    Proven ability to collaborate effectively across different teams and cultures. 
•    Ability to handle complex or confidential matters requiring considerable discretion and judgment. 
•    Able to work independently. 
•    Able to manage multiple priorities with a can-do attitude, work cross- functionally, and meet deadlines. 
•    Strong knowledge of working in the Windows environment and Microsoft Office. 

Skills & competencies

  • Customer service focused: committed to providing exceptional customer service across all channels – written, phone and face-to-face.
  • Communication: the ability to communicate clearly and concisely, varying communication style depending upon the audience.
  • Attention to detail: excellent attention to detail and written skills when communicating with others, both internally and externally.
  • Commerciality: ability to apply knowledge in a practical, commercial manner.
  • Teamwork: willingness to assist and support others as required and get on with team members.
  • Time management/organization: accomplish objectives effectively within the time frame given and carry out administrative duties within portfolio in an efficient and timely manner.

Personal attributes

  • Professional approach.
  • Ability to work under pressure.
  • Organizational and time management skills.
  • Excellent attention to detail.
  • Confident manner.
  • Positive approach to change.


  • Some out-of-hours work may be required
  • Expected to work within Australian working hours